Customer Service

The total time includes preparation (3–7 working days for standard items, up to 14 for custom pieces) plus delivery (24–48 h within mainland Spain). We will email you the tracking number as soon as it leaves our workshop.

You can cancel it yourself from “My account” as long as it has not been shipped. To change it, contact us as soon as possible by email or through the contact form. Once shipped, no changes are possible.

Yes. We use 100% natural fabrics (organic cotton, muslin, linen) free from harmful substances and comply with European safety regulations for children’s items. Every finish is designed with sensitive baby skin in mind.

Of course. Go to our Custom Orders section and tell us what you have in mind: fabric, size, colour, embroidery… We will send you a no-obligation quote.

You can pay with PayPal or directly with a credit or debit card, no PayPal account needed. Payments are processed securely through PayPal.

Each product page includes a size guide with measurements in centimetres. If in doubt, write to us with your baby’s age and measurements (weight, height, head circumference) and we will help you.

Yes. We ship to Spain, the rest of the European Union and other countries. Shipping costs are calculated automatically in the cart based on the destination country.

You have 14 calendar days to request a return from “My account”. See our Returns Policy or write to us and we will guide you through the process.