Returns Policy

Right of withdrawal:

• The user has fourteen (14) calendar days from the date of delivery to exercise their right of withdrawal. They must communicate their withdrawal via email to hola@miprimeraranita.es or initiate the return through their user account on the website. If choosing to request the return via email, the user must include the invoice number, the products being returned, the reason for the return, and photographs of the product in question.

• To be accepted for return, the item must be in the same condition as received: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. Items sent incomplete, damaged, or soiled by the consumer will not be accepted.

• The consumer must return the products within a maximum of 14 days of notifying the seller of the withdrawal.

• The product must be returned properly protected and in suitable condition for transport, without having been washed, cut, or handled beyond what is necessary to verify its nature, characteristics, and functioning.

• The consumer shall be liable for any diminished value of the goods resulting from handling other than what is necessary to verify their nature, characteristics, and functioning.

• Direct return costs shall be borne by the consumer, unless the return is due to an error attributable to the seller.

• In the event of withdrawal, the total amount paid by the consumer will be refunded, including delivery costs corresponding to the standard shipping method offered. Additional costs arising from the consumer's choice of a delivery method other than the standard one will not be refunded.

• The seller will withhold the refund until the goods have been received.

• The refund will be issued using the same payment method used for the purchase.

• Shipping is at the buyer's expense and risk; the shipment must be prepaid and sent to the address specified in the return instructions provided via email once the return process has been initiated.
  
  

Damage, defects, or incorrect items:

• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and resolve it.
  
  

Non-returnable items:

• Certain types of items cannot be returned—specifically those classified as "made-to-order, customized, or personalized products" under Article 103(c) of the LGDCU—because the item is created based on the customer's specific request. Please contact us if you have any questions or concerns about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
  
  

Refunds:

• We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within the legally established timeframe. Please bear in mind that it may take some time for your bank or credit card issuer to process and post the refund.

• If more than 10 business days have passed since we approved your return and you have not yet received it, please contact us at hola@miprimeraranita.es to report the delay.
  
  

Exceptions to the right of withdrawal:

• In accordance with Article 103(c) of the TRLGDCU and equivalent European regulations, the right of withdrawal shall not apply in the following cases:

  • Products made to the consumer's specifications or clearly personalized.

  • Products that have been used beyond what is necessary to establish their nature and functioning.

• The foregoing does not affect the consumer's rights in the event of a defective product or lack of conformity.
  
  

Defective products or lack of conformity:

• In the event of a defective or non-conforming product, the consumer must notify the seller as soon as possible after becoming aware of the lack of conformity.

• The consumer shall be entitled to repair or replacement and, failing that, to a price reduction or termination of the contract, in accordance with the regulations applicable in their Member State of residence.
  
  

Refunds:

• Once the returned products have been received and verified, the refund will be processed within the legally established timeframe.

• Processing time may depend on the customer's financial institution.